Crisis protocol
If you are in danger or thinking about harming yourself, get help now: in the US, call 911, or call or text 988 (the Suicide & Crisis Lifeline). Elsewhere, call your local emergency number.
What the coach is
The coach in Significance Balance is an AI, not a person. It is a self-help relationship coach: not a therapist, not a doctor and not a crisis service. It does not diagnose, and it offers no therapy or treatment. The app is for adults 18 and older.
What the coach does in a crisis
The coach chat and the "Reframe it" exercise, where you write to the AI in your own words, carry a crisis rule that overrides every other instruction. If you write about self-harm, suicidal thoughts, physical danger or abuse, the coach:
- stops coaching;
- says plainly that you deserve support and safety;
- points you to emergency help: 911, or call or text 988, in the US; the local emergency number elsewhere;
- gives no balance numbers, scores or coaching in that reply.
Its limits
The coach is an AI language model and can miss what you mean. No person reads your chat, and the app does not contact anyone on your behalf. If you need help, do not wait for the app: call the numbers above.
Contact
From Codes To World LLC
support@significancebalance.com